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Booking & Cancellation Policy
This statement was last updated on 01/06/2026.
At Pause @ Pilgrims, we understand that life can sometimes be unpredictable. To help us provide a calm and organised experience for all guests, we kindly ask that you read our booking and cancellation policy below.
Bookings
All sessions, treatments, and private wellness bookings must be booked in advance.
Bookings may be made through our website or via email.
A deposit will be required at the time of booking depending on the service selected.
Cancellations
We kindly request at least 48 hours’ notice for any cancellations or appointment changes.
Cancellations made with more than 48 hours’ notice may be rearranged or refunded where applicable. Cancellations made within 48 hours of the booking may result in the deposit or payment being retained.
Failure to attend a booking without notice may be treated as a non-refundable booking.
We understand emergencies can happen and will always aim to approach situations with fairness and understanding.
Late Arrivals
Late arrival may reduce the length of your session to avoid disruption to other bookings. In some cases, appointments may need to be rescheduled.
Wellness Facilities Hire
Guests using the wellness spaces do so at their own discretion and are encouraged to follow any guidance provided onsite.
Wild Nature Pool Use
Use of the wild nature swimming pool and surrounding pond area is entirely optional and undertaken at guests’ own risk. As part of our commitment to guest safety and wellbeing, all guests wishing to use the pond or participate in wild swimming activities will be required to read and sign a separate Wild Nature Pool Disclaimer & Waiver prior to use.
The pond is a natural outdoor environment and may include uneven surfaces, varying water depths, wildlife, natural debris, and changing weather conditions. No lifeguard or qualified water safety supervisor is on duty.
Pause @ Pilgrims reserves the right to refuse access to the pond area if the waiver has not been signed or if any behaviour is considered unsafe or inappropriate.
Blue Light Card Discount
Pause @ Pilgrims is pleased to offer a 20% discount for valid Blue Light Card holders as a small thank you for the work you do.
To receive the discount, guests must present a valid Blue Light Card on the day of their booking when the remaining balance is paid. Unfortunately, the discount cannot be applied retrospectively if proof is not provided at the time of payment.
Pause @ Pilgrims reserves the right to refuse or cancel bookings where necessary to maintain a safe, respectful, and relaxing environment for all guests.
Contact
If you need to amend or cancel a booking, please contact us as soon as possible.
Pause @ Pilgrims
pauseatpilgrims@gmail.com