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Frequently Asked Questions
Everything at Pause @ Pilgrims is designed to feel calm, welcoming, and easy to navigate. Below are answers to some of the questions guests often ask before visiting our peaceful Suffolk retreat space.
What is Pause @ Pilgrims?
Pause @ Pilgrims is a peaceful wellness space located in the Suffolk countryside, offering Reiki sessions and Afternoon & Evening Retreat experiences designed to help guests slow down, unwind, and reconnect with themselves through nature and stillness.
You can read more about our space here.
Where is Pause @ Pilgrims located?
Pause @ Pilgrims is situated near Haughley in Suffolk, surrounded by peaceful countryside and natural landscapes along an ancient pilgrimage route..
What experiences do you offer?
We currently offer Reiki sessions alongside relaxing Afternoon and Evening Retreat experiences, which may include access to selected wellness spaces such as the sauna, nature pool, and relaxation areas.
You can read more about the services we offer here.
What is Reiki?
Reiki is a gentle holistic therapy designed to support relaxation, balance, and overall wellbeing. Many people find Reiki deeply calming and restorative, helping them feel more grounded and relaxed both mentally and physically.
What happens during a Reiki session?
During a Reiki session, you will remain fully clothed while relaxing comfortably in a peaceful environment. The session is designed to encourage rest and relaxation, allowing you time to slow down and unwind away from everyday pressures.
Do I need experience with Reiki or wellness practices?
Not at all. Many guests visiting Pause @ Pilgrims are completely new to Reiki or wellness experiences. Everything is designed to feel welcoming, calming, and accessible for beginners.
What should I wear?
We recommend wearing comfortable clothing that helps you feel relaxed and at ease during your visit.
What is included in the Afternoon & Evening Retreats?
Retreat experiences may include time within the wellness spaces, opportunities to relax in nature, and access to calming areas designed for rest and reflection. Specific inclusions may vary depending on the retreat experience booked.
You can read more about these retreats here.
Is the nature pool available all year round?
Availability may vary depending on weather conditions, maintenance, and the type of retreat experience booked. Please contact us before your visit if you would like specific details.
A Guest Safety Disclaimer & Waiver must be signed by all visitors prior to use. More info can be found here.
Can I attend alone?
Absolutely. Many guests visit independently to enjoy quiet time, reflection, and relaxation in a peaceful setting.
How do I book?
Bookings can be made directly through the website or by contacting us using the details provided on the Contact page.
You can book services from here.
Do I need to book in advance?
Yes. All sessions and retreat experiences must be booked in advance to help maintain a calm and personalised environment for guests.
You can read more about our booking policy here.
What is your cancellation policy?
We kindly ask for at least 48 hours’ notice for cancellations or booking changes wherever possible. Please see our Booking & Cancellation Policy page for full details.
Is Pause @ Pilgrims environmentally sustainable?
Yes. Pause @ Pilgrims is based within an extraordinary eco-home thoughtfully designed around sustainability and nature. The property uses solar energy, passive design principles, rainwater harvesting systems, and carefully managed habitats that support biodiversity across the site.
Is parking available onsite?
Yes, parking is available for guests visiting Pause @ Pilgrims.
Will photographs or testimonials be shared publicly?
Client privacy is extremely important to us. No photographs, testimonials, or identifiable client content will ever be used on the website or social media without clear permission and agreement beforehand.
You can read more about our Privacy policy here.
Do you offer Blue Light Card discounts?
Yes. Pause @ Pilgrims is pleased to offer a 20% discount for valid Blue Light Card holders.
Guests will be asked to present their Blue Light Card on the day of their booking when the remaining balance is paid.
For full details and eligibility information, please refer to our Bookings Policy.
What payment methods do you accept?
We currently accept deposits via this website and then balancing payments via cash on the day, payment via bank transfer or selected electronic payment methods. Payment can also be made 100% upfront. Payment details will be provided at the time of booking confirmation.
Is a deposit required when booking?
All sessions, treatments and retreat experiences require a deposit at the time of booking. The remaining balance is payable on the day of your visit unless otherwise agreed.
When is the remaining balance due?
Any remaining balance is due on the day of your booking. Guests receiving a Blue Light Card discount will be asked to present their valid card at this stage before the discount is applied.
Will towels, flip flops and robes be provided on the day?
No. Guests are kindly asked to bring their own towels, robes, footwear and any personal comfort items they may wish to use during their visit.
This approach helps us reduce unnecessary laundry, energy use and waste as part of our wider sustainability values at Pause @ Pilgrims. It also allows guests to relax in items they already know feel comfortable and familiar to them.
Is there a sauna on site?
We are currently working on plans to introduce a sauna experience at Pause @ Pilgrims as part of our future wellness offering.
Keep an eye on our website and social media channels for updates and launch announcements.
Do you have some more information on the drinks and snacks provided
Yes. As part of your experience guests will be offered a small selection of homemade herbal organic teas and light tasting snacks designed to complement the calm and restorative nature of your visit.
Our menu may vary slightly depending on seasonal availability and fresh ingredients, but an example menu can be viewed here,
Please note that items may change and we cannot guarantee an allergen-free environment.
please inform us of any diatary needs.
What should I bring with me?
We recommend bringing comfortable clothing, swimwear if you are using the nature pool, a towel, suitable footwear, maybe a book, and any personal comfort items you may wish to use during your visit.
As Pause @ Pilgrims is designed to encourage relaxation and simplicity, we suggest arriving with as little distraction as possible and preparing to fully switch off and unwind.
We hope this answers any questions you might have, if there is still a query outstanding please contact us at the email address below or complete the 'Contact Us' form,